Workshop Cancellation/Refund/Registration Policy

Workshop Cancellation Policy (all workshops (does not include private parties), unless otherwise noted below): Due to the custom nature of rental for places we teach in, registration cancellations made at least prior 7 days in advance of a workshop will be subject for a full refund. Must be emailed to us at contact@westernborderandco.com

Ex: Saturday 6:00 workshop, cancellation would be needed the Saturday before by 6:00 PM (we are sorry for the inconvenience, but it is often difficult to fill seats at the last minute). 

Late Notice Cancellation (all workshops (does not include private parties), unless otherwise noted below): Any notice given less than 7 days prior to a workshop is nonrefundable. Guests can opt to pick up the materials within 3 days (a $15 kit packaging fee will apply).  

 

Rescheduling Workshop: Must be made at least 7 days prior to the workshop event. There will be a rescheduling fee of $25.00.

No Show: Any guest that is a no-show will forfeit the missed session. The custom-created materials will be kept on hand for 7 days to be picked up/take home (a $15 packaging fee will apply).

Our sole liability in relation to any cancellation, postponement, or change shall be limited to the price paid by you for such workshop and we shall not be liable under any circumstances for any consequential losses.

Private Party Cancellation Policy: A deposit is due when booking your private party and will go towards your party’s total due balance. Deposits are nonrefundable. In the event the workshop is cancelled, the deposit will be refunded only if the date/time is rebooked.

For private parties, we require all attendees to register and provide complete customization information for their project at least 72 hours in advance so we can prepare the materials for your party.

Private Parties must cancel within 14 days.

Other Cancellation Policies: If for any reason Western Border deems it necessary to cancel or reschedule a workshop due to hazardous weather or other unforeseen circumstances, all registered guests will be notified as early as possible. In the event a workshop is cancelled due to an unforeseen event, guests will have the option to transfer to the rescheduled workshop (or attend the same workshop within 90 days), using original materials created. Workshops cancelled that materials have been created for: Guests can opt to pick up the materials (within 3 days). No packaging fee will apply for workshops Western Border and Co. elects to cancel). 

Due to Caroline Teaching, Western Border and Co. reserves the right to cancel any event with less than 10 registered guests. Registered guests will be offered an alternate date or full refund. If you are offered a credit, vouchers expire 30 days after issue date. 

Late registration requests are reviewed on an individual basis and dependent on time constraints, available staff to prepare materials, and seat availability.