Moving Forward with Customer Care: Staying Connected, One Blessing at a Time

At Western Border and Co, our customers are more than just a sale. You are part of our community, and we want to continue sharing our artwork, creative workshops, new products, prayers, and blessings with you. As social media continues to change, we are taking a step back to consider how we can serve you better and build a stronger, more personal connection with each of you.

Where We Are Considering Going

We are exploring several platforms to share different parts of our creative journey with you:

• YouTube: For our workshops, tutorials, and creative inspiration.

• Whatnot: For our live sales and opportunities to shop with us.

• Pinterest: For everything you might love, from Western inspiration and handmade jewelry to creative projects and gift ideas.

• Snapchat: To stay connected and share little moments along the way.

These platforms are possibilities we are exploring as we determine what works best for our business and our customers.

Our Website Will Be Home Base

No matter which social media platforms we decide to use, our website and newsletter will be the central place for all our updates.

We will share our latest products, upcoming workshops, events, artwork, prayers, and important business announcements directly through our website and email newsletter. This way, you won't have to follow several different platforms just to stay informed about what is happening at Western Border and Co.

If you haven't already, we invite you to join our email newsletter so you can receive updates directly from us.

Bringing Back the Heart of Customer Service

Social media has become increasingly difficult for small businesses, artists, and creators to navigate. Constant changes to terms, algorithms, and platform policies can make it challenging to share our work, reach our customers, and protect the creativity and effort we put into our businesses.

We believe there is value in building a relationship that goes beyond a social media post. We want you to hear from us directly, know where to find us, and feel confident that you can stay connected with our business without depending entirely on social media.

Our goal is simple: to bring the heart back to customer care and service.

We want to spend more time creating, sharing, answering your questions, and helping you find meaningful gifts, creative kits, and workshops that bring people together. Whether you are joining us for a jewelry-making party, learning a new craft, purchasing a handmade piece, or simply visiting our website for a prayer, we want you to feel welcome.

Moving Forward with Faith

As we consider this next chapter, we are placing our trust in God to guide our decisions. Change can feel uncertain, especially for small businesses, but we believe that with prayer, faith, and a willingness to listen to our customers, we can find the right path forward.

We are grateful for every person who has supported Western Border and Co, shared our work, attended a workshop, purchased a product, or taken a moment to send us a kind word. Your support means more than you know.

May God guide us in the right direction, bless the work of our hands, and help us care for each customer with kindness, honesty, and love.

Thank you for being part of our Western Border and Co community. We look forward to staying connected with you, sharing what we create, and building meaningful relationships—one customer, one creation, and one blessing at a time.

With love and blessings,

Caroline Riepler
Owner, Designer & Artist
Western Border and Co

Stay connected with us at www.westernborderandco.com and subscribe to our newsletter for the latest updates, workshops, products, artwork, and prayers.